Privacy Policy

Effective Date: 18 November 2025
Company: Grey Ellie Works Ltd
Registered in the UK

1. Introduction

Grey Ellie Works Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the UK GDPR.

2. Data We Collect

We may collect the following personal data:

Name, email address, phone number
Company or organisation details
Site information required to deliver services
Communication history (emails, calls, messages)

We do not sell your data to third parties.

3. How We Use Your Data

Personal data is used solely for:

Delivering and managing our services
Providing quotes, invoices, and confirmations
Responding to enquiries or support requests
Complying with legal obligations (health & safety, accounting)
Improving our services and customer experience

4. Legal Basis for Processing

We process personal data under the following legal bases:

Contractual necessity: to perform services you request
Legitimate interest: to manage, improve, and protect our business operations
Legal obligation: to comply with applicable UK laws

5. Data Sharing

We may share your personal data with:

Subcontractors or suppliers necessary to deliver services
Legal or regulatory authorities if required by law
Our accountants or IT service providers

We never sell personal information to third parties.

6. Data Retention

Client records, service reports, and contact details are retained for up to 7 years in compliance with UK accounting and legal requirements.
Marketing data (e.g., newsletter subscribers) is retained until consent is withdrawn.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request corrections or updates
Request deletion of your data (subject to legal obligations)
Object to processing
Withdraw consent at any time

To exercise your rights, contact: hello@greyellieworks.co.uk

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

9. Cookies and Tracking

Our website may use cookies for analytics and performance purposes.
Cookies do not collect personally identifiable information.
You can manage cookie preferences via your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be published on this page with an updated effective date.

11. Contact Us

For questions about this Privacy Policy or your data, contact:
Grey Ellie Works Ltd
Email: hello@greyellieworks.co.uk
Phone: +44 7852 457955
Address: Red Ball
Wellington, Somerset, TA21 9RA
United Kingdom